Terms of Service

• "Provider" means a healthcare professional, clinic, practice, facility, or staff member using the Platform to offer services, accept bookings, and/or conduct video consultations.
• "Patient" or "Customer" means an end user booking an appointment or receiving services from a Provider through the Platform.
• "Appointment" means a scheduled booking made through the Platform.
• "Payment Processor" means our third-party payment provider (e.g., Stripe).
• "PHI" means Protected Health Information as defined under applicable law where relevant.

EZAppointo provides scheduling, booking management, appointment communications (including reminders), and optional video consultation functionality. EZAppointo is not a medical provider and does not provide medical advice, diagnosis, or treatment.

Provider Services are delivered by Providers, not EZAppointo. Providers are solely responsible for clinical decisions, services rendered, and all professional obligations.

You represent that you are legally able to enter into these Terms.

3.1 Account Security

You are responsible for maintaining confidentiality of your credentials and for all activity under your account. Notify us promptly of unauthorized access. We may suspend or terminate access where we reasonably believe there is fraud, security risk, policy violation, or legal noncompliance.

You agree not to:

• Use the Platform for unlawful, harmful, deceptive, or abusive purposes
• Misrepresent your identity, credentials, or authority
• Interfere with Platform operation, security, or availability
• Reverse engineer, scrape, or attempt to extract source code except where prohibited by law
• Upload malware or attempt unauthorized access to systems or accounts
• Use the Platform to send unsolicited messages, spam, or prohibited content

We may remove content, restrict features, or suspend accounts to protect users, the Platform, or to comply with law.

Providers represent and warrant that they:

1. Hold and maintain all required licenses, registrations, certifications, and insurance to provide services.
2. Comply with all applicable laws and professional standards (including telehealth laws where relevant).
3. Control and are responsible for the clinical relationship, medical records obligations, informed consent, and any disclosures required to Patients.
4. Provide accurate service descriptions, availability, fees, cancellation rules, and clinic policies within the Platform.
5. Are solely responsible for the content of messages sent to Patients and for ensuring communications comply with applicable law and consent requirements.

5.1 Provider Data and Patient Data

Providers are responsible for the accuracy of appointment details and Patient contact information entered into the Platform and for ensuring they have lawful basis/consent to provide Patient data to the Platform (including phone numbers for reminders).

5.2 No Emergency Use

Providers must not instruct Patients to use the Platform for emergencies and must direct Patients to emergency services where appropriate.

Patients/Customers agree to:

• Provide accurate information for bookings (name, contact details, and other requested details)
• Follow Provider instructions and clinic policies
• Use the Platform for legitimate booking/consultation purposes only
• Keep communications respectful and lawful
• Understand that appointment outcomes and care are determined by the Provider

Patients acknowledge that Providers are independent and that EZAppointo does not control Provider availability, clinical decisions, or services provided.

7.1 Booking Confirmation

An Appointment is considered confirmed only when the Platform indicates confirmation (or when the Provider confirms, depending on Provider settings).

7.2 Provider-Specific Cancellation Rules

Cancellation windows, late cancellation fees, deposits, and no-show policies are determined by the Provider and displayed at booking (where enabled). Patients agree to those Provider terms at booking.

7.3 Platform-Level Baseline

Unless a Provider states otherwise:

• Patients should cancel/reschedule as early as possible
• Providers may cancel/reschedule due to availability, emergencies, or clinical needs
• The Platform may mark appointments as cancelled when requested through available features

7.4 Disputes About Provider Fees

Any dispute about Provider cancellation fees, service quality, refunds, or clinical matters is between Patient and Provider, subject to applicable law.

8.1 Payment Processing

If payments are enabled, payments are processed by the Payment Processor (e.g., Stripe) under its terms and privacy policy. EZAppointo does not store full payment card details when processed by Stripe.

8.2 Provider Charges and Refunds

Providers control service pricing, deposits, cancellation fees, and refund policies, subject to applicable law. Refunds (if any) are governed by the Provider's policies and the Payment Processor's capabilities.

8.3 Platform Fees

EZAppointo may charge Providers subscription and/or usage fees as described in the applicable plan, order form, or statement of work. Nonpayment may result in suspension or termination.

8.4 Chargebacks

Providers are responsible for chargebacks and disputes related to their services unless otherwise agreed in writing.

9.1 General

The Platform may process appointment-related data such as Patient name and contact information, appointment date/time, service type, booking metadata, communication logs (delivery status, timestamps), and Provider/clinic scheduling details.

9.2 PHI and Compliance

If the Platform is used in contexts involving PHI, compliance obligations may apply (e.g., HIPAA in the United States). Where required, Providers are responsible for ensuring appropriate agreements (such as a business associate agreement, if applicable) are in place and for configuring workflows appropriately.

9.3 Security

We implement reasonable administrative, technical, and physical safeguards designed to protect data; however, no system is completely secure. Users must use strong passwords, restrict account access, and promptly report suspected compromise.

9.4 Data Accuracy

Users are responsible for the accuracy of information entered. EZAppointo is not responsible for errors caused by inaccurate inputs.

10.1 Not a Medical Provider

EZAppointo provides the technology layer only. Providers are responsible for determining whether telehealth is appropriate, obtaining required consent, and ensuring legal compliance for the Patient's location and Provider's licensure jurisdiction.

10.2 Technology Limitations

Video quality may be affected by network conditions, device limitations, or third-party services. EZAppointo does not guarantee uninterrupted or error-free video sessions.

10.3 No Recording by Default

Unless expressly enabled and legally permitted with consent, sessions are not intended to be recorded. Users must comply with all applicable consent/recording laws.

10.4 Emergency Disclaimer

Video consultations are not for emergencies. Patients should call emergency services for urgent issues.

The Platform may send notifications by email, in-app alerts, or SMS where enabled.

• Consent: Users must provide valid contact info and, where required by law, consent to receive SMS messages.
• Opt-Out: Patients may opt out of SMS by replying STOP (where supported).
• Rates: Message and data rates may apply depending on carrier.
• Provider Responsibility: Providers are responsible for ensuring communications comply with law and consent requirements.

The Platform and all related software, designs, and content are owned by EZAppointo and/or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable right to use the Platform during the term of these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works except as permitted by law or authorized in writing.

The Platform may integrate with third parties (e.g., Stripe, calendar providers, messaging providers). Your use of third-party services is subject to their terms and policies. EZAppointo is not responsible for third-party outages, errors, or data handling outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

EZAPPOINTO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT APPOINTMENTS WILL OCCUR AS SCHEDULED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• EZAPPOINTO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
• EZAPPOINTO IS NOT LIABLE FOR PROVIDER SERVICES, CLINICAL OUTCOMES, MISDIAGNOSIS, MALPRACTICE, OR DISPUTES BETWEEN PROVIDERS AND PATIENTS.
• EZAPPOINTO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE PLATFORM WILL NOT EXCEED THE AMOUNT PAID TO EZAPPOINTO FOR THE PLATFORM IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF NONE PAID), UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

You agree to defend, indemnify, and hold harmless EZAppointo and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Platform
• Your violation of these Terms or applicable law
• Provider services, clinical decisions, or disputes with Patients
• Content or communications you send through the Platform

We may suspend or terminate access to the Platform at our discretion where we reasonably believe there is violation of these Terms, a security risk, fraud or abuse, legal or regulatory noncompliance, or nonpayment (for paid plans). Upon termination, your right to use the Platform ends immediately. Sections relating to disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES ARBITRATION OF MOST DISPUTES.

18.1 Governing Law

These Terms and any dispute arising out of or relating to the Platform or these Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

18.2 Informal Resolution First

Before initiating arbitration, you agree to contact us at info@finitsystems.com with a brief description of the dispute and your contact information, and to allow at least thirty (30) days to attempt to resolve the dispute informally.

18.3 Agreement to Arbitrate

Except as expressly stated in Section 18.4, you and EZAppointo agree that any dispute, claim, or controversy arising out of or relating to the Platform, these Terms, or your relationship with EZAppointo (including claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding, individual arbitration and not in court.

18.4 Exceptions

Either party may: (a) bring a claim in small claims court if it qualifies and remains in that court; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop actual or threatened infringement, misappropriation, or violation of intellectual property rights or unauthorized access to the Platform (including security-related claims).

18.5 Arbitration Rules and Administration

The arbitration will be administered by the American Arbitration Association ("AAA") under its applicable rules (including the AAA Consumer Arbitration Rules where applicable, or the AAA Commercial Arbitration Rules for Provider/business disputes), as modified by these Terms. The AAA rules are available from the AAA. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will have authority to determine the enforceability of the class action waiver below.

18.6 Arbitration Location and Procedure

Unless you and EZAppointo agree otherwise, the arbitration will be conducted in New York County, New York, or may be conducted by videoconference/telephone for convenience. The arbitrator may award any relief that a court could award on an individual basis, consistent with these Terms, but may not award relief on a class-wide or collective basis.

18.7 Fees and Costs

Payment of filing, administration, and arbitrator fees will be governed by the AAA rules and applicable law, and may depend on whether you are a consumer or a business. Each party will bear its own attorneys' fees and costs unless the arbitrator awards otherwise under applicable law.

18.8 Class Action Waiver

YOU AND EZAPPOINTO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

18.9 Severability

If any portion of this Section 18 is found unenforceable, that portion will be severed and the remainder will remain in force, except that if the Class Action Waiver is found unenforceable, then the entirety of this arbitration agreement will be null and void.

We may update these Terms from time to time. The "Last Updated" date indicates the latest revision. Continued use after updates means you accept the revised Terms.

EZAppointo
Support Email: info@finitsystems.com
Address: 45 West John Street Suite 207
Hicksville, NY 11801